Shipping policy

SHIPPING POLICY

At Purehaul, we work to make sure your order reaches you safely and on time.

1. SHIPPING LOCATION

We currently ship orders to locations across India, subject to product and courier availability.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. DELIVERY TIME

After your order has been shipped, delivery generally takes approximately 3–7 business days.

Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

5. CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible locations and products. COD availability is determined at checkout.

6. ORDER TRACKING

Once your order has been shipped, tracking information may be provided through the contact details submitted during checkout.

7. DELIVERY ATTEMPTS

Please make sure that your shipping address and contact number are correct. If a delivery attempt fails because the customer is unavailable or the address/contact information is incorrect, additional delivery attempts or charges may apply depending on the courier.

8. DELAYS

Purehaul is not responsible for delays caused by courier services, incorrect customer information, weather conditions, public holidays, natural events, or other circumstances outside our reasonable control.

9. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photos/videos of the package and product.

For more information, please review our Return & Refund Policy.

10. CONTACT

For shipping-related questions, please contact Purehaul through the contact details provided on our website.