Refund policy

RETURN & REFUND POLICY

At Purehaul, we want you to be happy with your purchase.

ELIGIBILITY FOR RETURNS
You may request a return if:
• The product arrives damaged or defective.
• You receive the wrong product.
• The product received is significantly different from what was ordered.

Return requests must be submitted within 7 days of delivery.

To request a return, please contact us with:
• Your order number
• Reason for the return
• Clear photos/videos of the product and packaging

NON-RETURNABLE ITEMS
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return.

REFUNDS
Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method where applicable. Processing time may vary depending on the payment provider.

COD ORDERS
For Cash on Delivery orders, refunds will be handled through the payment/refund method communicated by Purehaul.

EXCHANGE
If you receive a damaged, defective, or incorrect product, we may offer a replacement or refund depending on product availability.

RETURN SHIPPING
If the return is due to a damaged, defective, or incorrect product, Purehaul will determine the appropriate return-shipping arrangement.

Refund policy

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